Common uploading errors


If you’re having problems uploading your video, select the error message you're seeing and follow the troubleshooting steps to solve your issue.


"We have encountered unexpected problems"

Try waiting a few minutes, then upload again.


"The server has rejected the file"

This error message occurs when you're uploading a file in the wrong format. Make sure that you're using a supported file type.


"An error has occurred while sending data over the network"

Your browser needs to be updated to the latest version. Below are some of the browsers that we recommend using to upload videos:

  • Google Chrome



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